Privacy Policy

Effective Date: 29 July 2025

1. What This Privacy Notice Covers

Clickers Archery Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This notice explains what personal data we collect, how we use it, and your rights under UK data protection law.

2. Who We Are

Clickers Archery Ltd is a private company limited by guarantee.

• Company Number: 4433345

• VAT Number: GB 750883414

• Brands Operated: Archers Paradox, Danage Targets UK, Arrows Archery

• Registered Office:
  118 Hellesdon Park Road
  Norwich, Norfolk
  NR6 5DR

• Contact:
  Phone: +44 (0)1603 300490
  Email: sales@clickersarchery.co.uk

3. Changes to This Privacy Notice

We may update this policy occasionally. Material changes may be communicated via email (if provided) or a prominent notice on our website or social media. Continued use of our services will be taken as acceptance of the changes.

4. Information We Collect

a) When You Place an Order

We collect and store:

• Full name

• Invoice and delivery addresses

• Email address

• Telephone number

• Order history

• Proof of age (if legally required)

b) When You Visit Our Store or Warehouse

We operate CCTV at our premises for safety and security. Footage is retained for a maximum of 30 calendar days, unless needed for legal or investigative purposes.

c) When You Use Our Website or Social Media

We may automatically collect:

• IP address, browser type/version, OS/platform

• Pages visited and time spent on the site

• Referrer URLs and clickstream data

• Information shared with us via social media platforms based on your privacy settings

d) From Third Parties

We may receive data from:

• Payment and delivery service providers

• Analytics and advertising networks

• Warranty and product manufacturers

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, monitor website usage, and provide relevant content. You can manage your preferences via our cookie banner or browser settings.

6. How We Use Your Information

We use your data for the following lawful and legitimate purposes:

• Fulfilling your orders and providing customer support

• Responding to enquiries

• Administering our website, troubleshooting, analytics, and security

• Improving our products and services

• Sending relevant marketing (with your consent or legitimate interest)

• Compliance with tax, legal, and regulatory obligations

7. Profiling and Preferences

We may analyse demographic or geographic data to better understand customer needs and improve communications, especially with clubs and formal partners. This may involve data from public sources such as company directorships or regional income averages.

We do not carry out profiling in relation to children or use automated decision-making that has legal or significant effects.

8. Marketing

We may contact you with marketing communications by email if:

• You have provided explicit consent, or

• You are an existing customer and we believe the content is relevant under legitimate interest

You can:

• Unsubscribe at any time using the link in our emails

• Contact us at sales@clickersarchery.co.uk to update your preferences
  We maintain suppression lists to ensure you are not contacted after opting out.

9. International Data Transfers

Your personal data is stored within the UK and the EEA. If we use cloud-based services outside the EEA in future, we will ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses

• Provider participation in recognised data protection frameworks

10. Sharing Your Information

We may share your information with trusted third parties, including:

• Couriers and logistics partners

• Manufacturers (for warranty purposes)

• Analytics/search providers (for website performance)

We may also disclose data:

• To comply with legal obligations or court orders

• In the event of a business sale or acquisition

• For fraud prevention and security, including cooperation with law enforcement

We ensure third parties meet strict data protection requirements through contractual agreements.

11. How Long We Keep Your Data

We retain your personal data:

• For up to 7 years after your last transaction, in line with HMRC and accounting obligations

• CCTV footage for 30 days, unless needed for investigation

• Anonymised data may be kept longer for statistical purposes

12. Where Your Data Is Stored

Your data may be stored:

• On secure servers at our business locations

• In approved UK- or EEA-based cloud systems

We take appropriate technical and organisational measures to protect your information. Where passwords are used to access parts of our service, it is your responsibility to keep them confidential.

13. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Rectify any inaccurate or incomplete data

• Request deletion of your data (right to be forgotten)

• Object to processing for marketing or profiling

• Restrict processing in certain circumstances

• Withdraw consent at any time, where applicable

• Data portability, where lawful

• Lodge a complaint with the Information Commissioner’s Office

For any data protection queries, please contact Declan Murphy, who oversees our data protection compliance:

Declan Murphy
Email: sales@clickersarchery.co.uk
Requests will be processed within one month. You may be asked to provide proof of identity.

14. Enquiries and Complaints

If you have a concern or complaint about how we handle your data:

Contact:
Clickers Archery Ltd
118 Hellesdon Park Road
Norwich
Norfolk
NR6 5DR

We aim to investigate complaints within 15 working days.

You also have the right to complain to the Information Commissioner’s Office via:
 https://ico.org.uk/make-a-complaint/

15. Updates to This Policy

This policy is reviewed and updated as necessary to remain compliant. Major changes will be clearly communicated through our website and/or email.