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Terms & Conditions


COVID-19 Risk Assessment  

As part of the requirements to open to the public again, we have carried out a COVID-19 risk assessment to show a range of risks and issues caused by COVID-19 and then listed the control measures we have put in place to either remove, reduce or negate the risk.

You can view the document by clicking here

Placing an order via our website: -

Simply browse our website and add your required products to the shopping trolley when you have finished shopping click on "Proceed to the CHECKOUT" and follow the instructions given on-screen. After the checkout screen you will be presented with an order confirmation page, please check all details are correct before proceeding to the payment stage.

Please note the Terms and Conditions: -

  1. TAX: Our business is based in England and all prices shown include UK V.A.T. where applicable and are subject to change. During checkout, if you select a delivery address outside of the UK then the VAT will be removed from the order and any Tax/Duty/Customs/handling fees will be calculated and charged by the courier upon import and will be payable by you.
  2. Right to refuse: Clickers Archery reserves the right to refuse any order received via our website, whilst every attempt is made to keep our website up-to-date occasionally mistakes can be made in product listings or prices can require updating. In the scenario where the product you have ordered is unavailable or the price has changed, we will contact you to discuss and confirm any changes that need to be made to your order before proceeding.
  3. Operating days/hours: We operate from Tuesday - Saturday 10 am until 6 pm. We dispatch orders from Tuesday - Friday, when all items are in stock we aim to process and dispatch your order the same day or if that is not possible the next day.
  4. Stock levels/dispatch estimates: Whilst our website shows our live stock levels it should be noted these may not always be accurate, as with any business mistakes can be made when stock is booked in/out incorrectly. Because of this stock levels are not guaranteed, if a stock level is incorrect and we are unable to supply an order from stock we will always attempt to inform you asap to inform you of any delays. The dispatch estimates for out-of-stock products are based on the assumption our suppliers have the item(s) in stock, in the scenario that they are not then we will contact you to inform you of the delay. Please note the majority of our suppliers are overseas and so shipments are occasionally subject to delays which we have no control over.
  5. Payment processing: Our website uses deferred payments, this means during checkout your payment method is processed and your bank reserves the funds (it will show as a pending transaction on your account). Your payment method doesn't get charged until we manually process the payment which we have to do within 30 days otherwise the transaction will expire and payment will need to be processed again to take payment.
  6. Product images: Product images shown on our website are a representation of the product listed however the product you receive may differ from the image shown, in particular colours may appear differently online than they do in person and often manufacturers may update/change a product without informing us.

Shipping and Handling: -

Generally, most orders are shipped First Class or Special Delivery via Royal Mail. Large or heavy packages weighing over 1.5 kg will be shipped by courier, the parcel needs to be signed for on delivery. We, therefore, suggest if you know you are going to be out, arrange for the delivery to go to a business or work address, where someone will be able to sign for the parcel.

When signing for deliveries, please thoroughly check the parcel before signing to say it is in good condition. Once a parcel has been signed for as in good condition, we cannot then make a claim on your behalf if there is a problem. If the carrier has an electronic tracking terminal, add the word 'damaged' or 'unseen' after your signature. If it is a paper form and there is no box to indicate a problem, do the same.

The shipping costs shown are estimates for delivery to Mainland UK and are generally enough to cover the cost of carriage when ordering different products together our website uses the highest shipping band.

For Non-Mainland UK deliveries or orders where the quantity/variety of products combined make a parcel exceed our couriers' weight/size limits, the cost of carriage may exceed the estimated amount. In these situations, we will contact you with the exact carriage cost to ensure you are happy to proceed with the order.

Credit Card Security: -

All card payments are taken and processed through Sagepay, our secure third-party payment gateway.

Warranty: -

The warranty period between Clickers and the customer is strictly 12 months from the invoice date, regardless of any warranty replacements.

Privacy Policy: -

For our privacy policy please click here.

Returns Policy: -

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 days of delivery.

We regret that we cannot accept cancellations of contracts for goods that have been opened, used, installed, packaging defaced or are in a non-re-sellable condition (as new).

To cancel this contract, you must contact us for a "Return Authorisation Code". Once you have this authorisation please package the item/s securely and send the package to us with the authorisation e-mail so that we receive it within 14 working days of the delivery date. Our return address is:

Clickers Distribution, 118 Hellesdon Park Road, Norwich, NR6 5DR

For your protection, we recommend that you use a recorded or insured delivery service, Clickers is not liable for any loss or damage whilst in return transit.

Please note that you will be responsible for the costs of returning the goods to us unless we have delivered the item to you in error or if the item is faulty on arrival.

If a product becomes faulty

All products are carefully selected to be of the best quality, in the unlikely event of a product proving to be faulty, please contact us by email or phone to report the problem. We will then either ask you to return the faulty product to us (for which we will reimburse the cost) or arrange for the collection of the item. We will either repair or replace it with the same or a similar product after consultation with you.

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+44 (0)1603 300490 sales@clickersarchery.co.uk