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Terms & Conditions


Making a purchase on our website: -

Simply browse our catalogue and click on any item you wish to purchase and put them in the shopping trolley when you have finished shopping click on "Proceed to the CHECKOUT" and follow the instructions given on-screen.

Please note Terms and Conditions: -

  1. TAX: All prices shown include V.A.T. and are subject to change.
  2. Please note we operate from Tuesday - Saturday. We send orders from Tuesday - Friday, we aim to process and send your order on the same day or if that is not possible the next day.

Shipping and Handling: -

Generally, most orders are shipped First Class or Special Delivery. Large or heavy packages weighing over 1.5Kgs will be shipped by courier, the parcel needs to be signed for on delivery. We, therefore, suggest if you know you are going to be out, to arrange for the delivery to go to a business or work address, where someone will be able to sign for the parcel.

When signing for deliveries, please thoroughly check the parcel before signing to say it is in good condition. Once a parcel has been signed for as in good condition, we cannot then make a claim on your behalf if there is a problem. If the carrier has an electronic tracking terminal, add the word 'damaged' or 'unseen' after your signature. If it is a paper form and there is no box to indicate a problem, do the same.

NOTE: If ordering more than one item you will only incur the shipping cost of the highest banded product.

All carriage costs are based on delivery to Mainland UK. Delivery to offshore addresses may incur an additional cost, of which you will be notified before the order is processed.

Credit Card Security: -

All card payments are taken and processed through Sagepay, our secure third-party payment gateway.

Warranty: -

The warranty period between Clickers and the customer is strictly 12 month's from invoice purchase date, regardless of any warranty replacements.

Privacy Policy: -

For our privacy policy please click here.

Returns Policy: -

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 7 days of delivery.

We regret that we cannot accept cancellations of contracts for goods that have been opened, used, installed, packaging defaced or are in a non-re-sellable condition (as new).

To cancel this contract, you must contact us for a "Return Authorisation Code". Once you have this authorisation please package the item/s securely and send the package to us with the authorisation e-mail so that we receive it within 7 working days of the delivery date. Our return address is:

Clickers Distribution, 118 Hellesdon Park Road, Drayton Park Road, Norwich, NR6 5DR

For your protection, we recommend that you use a recorded or insured delivery service, Clickers is not liable for any loss or damage whilst in return transit.

Please note that you will be responsible for the costs of returning the goods to us unless we have delivered the item to you in error or if the item is faulty on arrival.

If a product becomes faulty

All products are carefully selected to be of the best quality, in the unlikely event of a product proving to be faulty, please in the first instance contact us by email or phone to report the problem. We will then either ask you to return the faulty product to us (for which we will reimburse the cost) or arrange for collection of the item. We will then either repair or replace with the same or similar product after consultation with you.

*All prices shown include UK VAT, for orders shipping overseas your VAT will be recalculated once you have placed your order and adjusted as needed.
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